North Albania Alps is legally recognized by the Albanian Government and the Albanian Ministry of Tourism
All our guides are professionals and equipped with first aid kits, all our guides are able to guarantee maximum safety and maximum rescue speed
We kindly ask all our customers to read our rules for terms, conditions and refunds
All our prices do not include the cost of the guide (if it is not indicated)
All our prices include taxes and VAT
Payment can be made by Euro or Albanian Lek

1) All Tour bookings are considered accepted after full payment or after sending a deposit to confirm the booking. NO TOUR IS REFUNDABLE, any cancellation and eventually refund must be authorized by the North Albania Alps staff
1.1) The date change is accepted without any extra cost within 7 days of the tour departure, thereafter the date change has an extra cost of 10% of the tour, no date change is ACCEPTED within 48 hours of the tour departure and in month of August, no REFUND will be due in case of no-show
1.2) Booking self-guide tours implies knowledge on the part of the customer that they are traveling without a guide. Booking a tour without a guide eliminates any civil and criminal liability of North Albania Alps.
North Albania Alps is ABSOLUTELY not responsible for self-guide tour bookings in the event of: bad weather, errors along the route, injuries, accidents. Anyone who books a self-guided tour agrees to exclude North Albania Alps from any liability and to knowingly assume responsibility for their own safety. NO REFUNDS will be due for self-guided tours
1.3) Unless indicated during the description, our tours are not suitable for CHILDREN and for all people who due to physical problems (cardiovascular, diabetes, asthma, allergies) cannot safely make Alpine passages. NO REFUND is due to those omits this information. The cost of returning to Shkoder or Tirana will be completely borne by the customer
2)All transportation is considered accepted after full payment
2.1) The date change is accepted within 24 hours before the departure of the service    2.2) transport is not refundable, we recommend all our customers to be at the meeting point at least 15 minutes before departure

3)North Albania Alps products are available on online sales platforms and on the websites of national and international tour operators and travel agencies. Any price differences compared to the official North Albania Alps website are due to normal sales requirements. Under no circumstances may North Albania Alps be asked to compensate for the difference in price between the official price on the North Albania Alps website and the sales price offered by commercial partners and/or online sales platforms.

3.1)North Albania Alps is responsible exclusively for reservations made through its website or at its office in Shkoder. Any complaints or requests for partial or full refunds must be addressed to the seller (tour operator or travel agency) of the product/service.

3.2)North Albania Alps is not responsible for payments made by customers who have purchased North Albania Alps products from other retailers, even in the case of direct payment to North Albania Alps with the price agreed between the retailer (tour operator or agency) and the customer.